chunli Terms of Use

Our Terms of Use on chunli set out the rules for account creation, deposits, withdrawals, and gameplay. By accessing chunli, you agree to these terms. We enforce them to protect your account, ensure fair gameplay, and maintain compliance across all jurisdictions where we operate.

These terms cover your responsibilities as a user — such as verifying your identity, protecting your password, and confirming that you access chunli only where local law permits. They also explain our responsibilities to you — including data protection, transparent settlement of game outcomes, and timely withdrawal processing.

Our policy is straightforward: we do not hide clauses or use fine print to obscure our practices. Everything below reflects how we actually operate chunli day to day.

Account Creation and KYC Verification on chunli

When you open an account on chunli, we collect your full name, date of birth, email address, and phone number. We also require identity verification — you upload a copy of your national ID, passport, or driver's licence. We use automated scanning plus manual review to confirm your identity. This KYC (Know Your Customer) process typically completes within one business day.

You are responsible for providing accurate information. If we discover that your account details are false or that you used someone else's identity, we suspend or close your account. Any funds in that account become subject to forfeiture in accordance with our compliance obligations.

You must be of legal age in your jurisdiction to open an account on chunli. You are responsible for verifying that your access to chunli complies with local law. We do not offer our services in jurisdictions where online gaming is prohibited.

Deposits and Payment Methods on chunli

We accept eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. All deposits are processed through external payment providers. We receive only transaction confirmation codes, never your payment credentials. Your payment method data is encrypted and handled separately from your account profile.

Deposits settle instantly for most e-wallets. Bank transfers may take minutes to a few hours depending on the sending and receiving bank. Once we confirm deposit settlement in our system, we credit your balance immediately and send you an email confirmation.

We do not set fixed account preferences on our platform. However, your bank or e-wallet provider may enforce their own transaction limits. You are responsible for confirming account preferences with your payment provider before initiating a transfer.

1

Select your payment methodStep 1

Choose from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer. We display each method's settlement time and any fees.
2

Confirm your deposit amountStep 2

Enter your desired amount. We show you the exact balance you will receive and any applicable charges.
3

Complete the transactionStep 3

You are redirected to your payment provider to authorize the transaction. After confirmation, you return to chunli and see your updated balance.

Your first deposit triggers KYC verification

We verify your identity when you fund your account for the first time. This may delay your withdrawal by up to one business day while we confirm your documents. Subsequent deposits and withdrawals process faster once your identity is confirmed.

Withdrawals and Review Windows on chunli

You request a withdrawal through your chunli account by selecting a payment method and entering the amount you wish to receive. We process withdrawal requests during business hours and subject to a standard review window. Our system checks that your withdrawal amount does not exceed your available balance and that your account shows no fraud indicators.

Most withdrawals clear within one standard business day. E-wallet withdrawals to online payment, e-wallet, mobile banking, local payment, or online payment typically process faster — often settling within hours. Bank transfers to e-wallet, mobile banking, local payment, or online payment may add one to two business days depending on the receiving bank's settlement schedule.

If our compliance team flags your withdrawal for additional review — such as unusual account activity or payment method verification — we notify you via email. You can provide requested information through your account inbox. We never freeze your account during review; you can continue playing while we verify your request.

Game Rules and Settlement on chunli

We offer football and tournament betting, live-dealer games, slot games, and esports markets on chunli. Each game category has its own rules — for example, football markets settle based on official match results from Liga 1, Piala AFF, and other leagues; live-dealer games settle based on the dealer's hand or spin outcome; slots settle based on our certified random number generator.

Game outcomes on chunli are determined by certified algorithms. We do not manipulate results. You can view your complete game history in your Result Archive, which logs every bet, spin, and outcome with timestamps and settlement amounts.

If you believe a game result was calculated incorrectly, you can contact our support team with your Result Archive entry. We will investigate and resolve legitimate disputes within our standard review window.

Note: Bonus offers on chunli, when available, come with specific terms. We publish bonus conditions clearly at the time of offer. Any bonus must be used within the stated window and under the stated conditions. Unused bonuses expire per our policy terms.

Account Security and Your Responsibilities

You are responsible for keeping your chunli password confidential. Do not share it with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We will help you reset your password and review your account activity.

We offer optional two-factor authentication (2FA) on chunli. We recommend enabling it to add an extra security layer. With 2FA enabled, anyone attempting to log into your account must provide a one-time code sent to your registered phone or email.

You are also responsible for protecting your payment method credentials. We never request your wallet passwords, bank account numbers, or credit card details. If someone contacts you claiming to be from chunli and requests payment information, do not respond — contact our support team immediately.

Jurisdiction and Service Availability

Our services on chunli are available only in jurisdictions where local law permits online gaming and sports betting. We operate in supported regions across Southeast Asia and maintain compliance with regional gaming regulations. Users in Jakarta, Surabaya, Bandung, Medan, and other supported areas can access our services.

You are responsible for verifying that your access to chunli complies with your jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access chunli from a restricted jurisdiction, your account may be suspended without notice.

Our service availability may be affected by technical maintenance, legal requirements, or seasonal closures (such as during Idul Fitri, Idul Adha, or Imlek). We provide notice of planned maintenance through push notifications and email.

Dispute Resolution and Contact on chunli

If you have a dispute with chunli — such as a game settlement question, a payment issue, or a account concern — contact our support team through your account inbox or via email. We will investigate your dispute and respond within our standard review window. We aim to resolve legitimate disputes fairly and transparently.

If you believe we have violated these terms or your rights, you have the right to escalate your complaint. We handle escalations through a formal review process. You can request escalation from our support team, and we will assign your case to a senior team member for investigation.

All disputes must be reported within a reasonable timeframe. We cannot investigate disputes that are reported more than three months after the event in question.

Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our operations, legal requirements, or service offerings. We will notify you of material changes via email and through a notice on your account dashboard. Your continued use of chunli after such changes constitutes your acceptance of the updated terms.

Final Acknowledgment

By creating an account on chunli and depositing funds, you agree to these Terms of Use. You acknowledge that you have read and understood our policies regarding account creation, deposits, withdrawals, game settlement, and dispute resolution. You also confirm that you access chunli only where local law permits and that you will comply with these terms in all your activities on our platform.